Returns & Exchanges

At Straw Matters, we want you to be completely satisfied with your sustainable lifestyle choices. If you are not happy with your purchase, you can return your unused items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account or use our guest portal with your order number and email address to select the items you wish to return.

• 2.
  Prepare the Package

  Place the unused items in their original eco-friendly packaging and attach the prepaid shipping label provided via email.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.